Help and FAQ

Getting started

What is RoomCaddie, in one sentence?

A customizable home screen for your room's PC: your tiles, your pictures, one tap each, that start your golf simulator, your games, your streaming apps and your sites full screen, and bring you back to the tiles when you are done.

What do I need?

A PC running Windows 11, a screen RoomCaddie can fill (a projector, a TV or a monitor), and your RoomCaddie key from the purchase email. The internet once, on first launch, to check the key; after that RoomCaddie runs offline. Once a week, when nothing is running, it quietly confirms the key and looks for a newer version; no internet that week means nothing happens.

Does it work on Windows 10?

No. Windows 10 reached the end of its support in October 2025 and RoomCaddie is built for Windows 11 only.

I have more than one screen. Which one does RoomCaddie use?

RoomCaddie itself lives on the screen Windows calls the main display, and keeps itself there: if it is ever anywhere else, it moves back within a few seconds. If it came up on the wrong screen, tell Windows which screen is the main one, once: in Windows display settings, click the screen you want and select "Make this my main display".

Each program can have a screen of its own. In the tile editor, every step has Which screen: pick one and RoomCaddie moves the program there as it opens and keeps it there. Not sure which is which? Identify screens shows every screen's number for 5 seconds. A step with no screen picked opens on the main display, as before.

Programs RoomCaddie doesn't start can have a screen too: a launch monitor's own program, or anything that opens by itself when Windows starts. Set it up once:

1. Open the program the way you normally do, so its window is on a screen.
2. In RoomCaddie, tap the pencil, then Settings > Screens > Add.
3. Under "Pick it from what's open right now", tap the program. Each one shows its name and, beside it, where it comes from: its file name, the browser it is an app in, or "Windows app". Not in the list? It has to have a window open; open it and tap Add again.
4. Under "Which screen", tap the screen, then Save.

From then on, whenever that program opens, however it was started, RoomCaddie puts it on that screen and keeps it there. It remembers an ordinary program by its file name, and an app like Netflix by the app itself (never as Microsoft Edge), so it still works after a restart. Change screen or Remove is on the program's row. The list holds up to 20 programs.

A program I have open can't be added

In Settings > Screens > Add, a greyed row means the window is part of another program (like Microsoft Edge), and RoomCaddie can't move it without moving that program's other windows too.

This happens with websites open in Microsoft Edge (or another browser): every tab and window belongs to the one browser, so RoomCaddie can't keep just that one on a screen without moving all of them.

Apps installed from the Microsoft Store or from Edge (Netflix, Prime Video and the like) are fine: they show by their own name and can be added.

For a website, make it a tile instead: in the editor, add the website to a tile and choose its screen under Which screen. RoomCaddie then puts the window that tile opens on that screen.

Is there an administrator prompt when I install?

No. RoomCaddie installs for your Windows user only, into your own profile, and never asks for administrator rights.

My browser warned me the file isn't commonly downloaded. Is that safe?

Yes. RoomCaddie is new, this is normal. That warning is about how many people have downloaded the file, not about what is inside it. It is signed by Exit 2 Software LLC, the company that makes it, so your browser can check where it came from. Choose the option that keeps the file - in some browsers that button reads "Download suspicious file", next to one that deletes it. If you already chose the one that deletes it, nothing is lost: go to roomcaddie.com/download and download it again.

Windows showed a blue "protected your PC" screen. Is that normal?

Sometimes, yes. Windows shows that screen for any new program that not many people have downloaded yet, even when the program is signed. RoomCaddie is digitally signed by Exit 2 Software LLC, the company that makes it, so Windows can check where it came from. Click More info. If it says Exit 2 Software LLC, click Run anyway and carry on. If it shows any other name, do not run it. Download RoomCaddie again from roomcaddie.com/download.

Does RoomCaddie start by itself?

Yes, by default: the setup wizard turns it on, so from the first run RoomCaddie opens when you sign in to Windows and the room is ready when the PC is. To change your mind, Settings > Start with Windows > Off removes the start-up entry the moment you save it; On puts it back. Exit from Settings closes RoomCaddie until the next sign-in either way. Turning it on also switches RoomCaddie on in Windows' own Startup apps list; if Windows refuses, the save says so.

How do I upgrade to a newer version?

Run the new installer. It notices the version you have and offers two choices; keep the first one, "Keep my room and update", and press Next. Your room, your pictures, your backups, your key and the start-with-Windows setting all stay. The second choice, uninstalling the old version first, is only for when support asks for it. If you run the installer for the version you already have, it offers to reinstall or to uninstall instead; choose Cancel if that is not what you meant.

How do I remove RoomCaddie?

Windows Settings > Apps > RoomCaddie > Uninstall. Your room stays on the PC unless you tick "delete application data" in the uninstaller, so reinstalling later brings the same room back.

The wizard

The first thing after install is a key screen. Why?

No key, no program. RoomCaddie opens nothing until our store has accepted your key on this PC, which takes the internet once and a few seconds. The key is in the email from your purchase, under RoomCaddie key. After that the key stays on the PC and you are never asked again.

What does the setup wizard do?

It scans your PC for the programs you already have and builds your first screen from what you tick: your golf simulator and launch monitor, Steam games, the streaming apps from the Store, websites, music, and Windows utilities, each in its own folder. Nothing you did not tick is added.

What does the scan look at?

Steam's library list, the installed-programs list Windows keeps, your Start Menu shortcuts, the Store apps registered for your user, and the golf simulator's usual folder. Names only; nothing is sent anywhere.

The scan says some checks couldn't finish. What does that mean?

One of the places it looks could not be read, so the list may be incomplete. Everything it did find is real. You can add anything it missed from the editor later, by scanning again or by browsing to the program.

I have no golf simulator. Can I still use RoomCaddie?

Yes. Leave Golf unticked and the wizard builds the rest: theatre, games, music, sites, utilities. A tester set up a laptop with no simulator and it worked first time.

Can I run the wizard again?

The wizard runs once, on a fresh room. After that, everything it does is in the editor: scan again, add tiles, folders, artwork, the theme.

The home screen

What does the home screen show?

Your room name (or your own logo), your message, the tiles and folders, and a power button at the top right. No settings, no file names, no paths. Every tile is one tap.

What does the power button do?

It sits at the top right of the home screen, beside minimize: Shut down, Restart, Sleep or Exit to Windows. Shut down and Restart ask once more before they go. First, each program RoomCaddie started is asked to close and given 5 seconds; one still open is named, with Show, Cancel or Shut down anyway. Sleep closes nothing, and shows only when Windows says this PC can sleep. With Start with Windows on, RoomCaddie opens again by itself after a restart.

Can anyone using the room change things?

There is no lock in this version. The pencil in the corner opens the editor for anyone who taps it, and every change is saved. What protects you: a backup is taken before every change, so anything can be undone from Settings > Backups.

What is the session bar?

The strip that appears when something you launched is still behind RoomCaddie. GSPro, on a tile where it is the main program, is a chip: tap it to bring the game back to the front. Anything else is an "Opened" reminder you can dismiss; it doesn't bring the program back.

The screen went dark with the room name and a clock. What is that?

The ambient screen: what RoomCaddie shows when nobody has touched the room for a while. Touch the screen or press a key and the tiles come back; that first touch never launches a tile. See the Ambient section.

Tiles and the editor

How do I open the editor?

Tap the pencil in the corner of the home screen. "Done editing" takes you back.

How do I add a tile?

Add tile, then pick where it comes from: the scan (programs RoomCaddie found), a website address, a Windows panel, or Browse to a program on disk. Pick more than one from the scan and each becomes its own tile.

How do I put tiles in a folder?

Create a folder and add tiles into it, or convert an existing tile into a folder. A folder is never left empty: deleting its last tile deletes the folder.

What is a step?

What a tile does when tapped. Most tiles have one step: start this program, or open this site. A tile can have several, run in order: start the launch monitor, then the golf program. Each step can wait a few seconds before the next.

Are my changes saved?

Every change is saved the moment you make it, and a snapshot of the room from before the change is taken first. There is no Save button because there is nothing unsaved.

How do I rename a tile or pick artwork?

Open the tile in the editor. The name, the artwork (a picture from the built-in galleries or your own), and the theme for the whole room are all there.

What are the themes?

Dozens, from Clubhouse to Haunted House, sorted into groups. One tap changes the whole room; it is saved like any other change.

Golf and the main program

What is "the main program"?

The program RoomCaddie watches. When the main program closes, the home screen comes back by itself, and tapping its tile again brings the running program forward instead of starting a second copy. Today only GSPro's real program can be the main program.

GSPro added from the scan: is it set up already?

Yes. Adding GSPro from the scan marks it as the main program and turns on "come back to the home screen when GSPro closes". A tile you built earlier, before this was automatic, can be fixed in one tap: open the tile, find Main program, press "Make this the main program".

I tapped my golf tile twice and got two copies of the game.

That tile is not watching its program. Open it in the editor and press "Make this the main program" under the GSPro step. From then on a second tap brings the running game forward.

My launch monitor starts GSPro itself. Which tile do I use?

Use the launch monitor's tile (VTrack, for example). It starts the monitor, the monitor starts GSPro. RoomCaddie cannot watch a Store app, so that tile stays on screen until you press Ctrl+Alt+S; a second tap brings the monitor's open window forward instead of starting it again.

The game closed three seconds after it started.

The program itself quit, usually a configuration window it wanted answered first; RoomCaddie's log notes that it ended quickly. Start the program from Windows once, answer what it asks, then the tile works.

What is the Courses page?

In the editor, Courses... beside Settings...: every GSPro course on this PC with its size, designer and location, and when a round was last started on it, from GSPro's own round history. Sort by size, last round started, name or stars, and give any course stars, a short note and tags. Tap a sort again to flip it; Edit tags removes a tag you made.

Is deleting a course safe? Can I undo it?

Delete removes the course folder from this PC for good; there is no undo. GSPro and its launcher must be closed first. RoomCaddie never touches GSPro's history, settings or the Registry, and never deletes GSPro's practice area or multi range. Courses still offered in GSPro can be downloaded again there; some, like ones from a private server, may not be.

Where do my stars, notes and tags live?

In RoomCaddie's own file on this PC, never in GSPro's files. They stay when a course is deleted and come back if you download it again. They are not part of backups: restoring a backup keeps them, and a new PC starts without them.

Websites and streaming

How do websites open?

Full screen, in a browser window that RoomCaddie keeps separate from your everyday browser: its own sign-ins, its own history. Press F11 to leave full screen, or Ctrl+Alt+S to come back to RoomCaddie.

The site asks me to sign in, but I am signed in on my browser.

RoomCaddie's browser window is its own. Sign in once there and it remembers, just as your everyday browser does.

Netflix, Prime Video, Apple TV: apps or websites?

Both work. If the Store app is installed, the wizard offers the app; otherwise it offers the website. The app is usually the better picture.

The program opened on another monitor, or at half size.

If you picked a screen for it: RoomCaddie moves it there as it opens and keeps it there. Drag it somewhere by hand and it stays where you put it until it closes; next time it goes back to its screen. If that screen is off, the program opens on the main display with a note, and moves over when the screen comes back. If a program keeps moving itself off its screen, RoomCaddie tries five times, then stops and says so.

If you didn't pick one: RoomCaddie moves it to the main display and maximizes it, even if it was already open somewhere else. Three things are left alone on purpose: a window already filling the screen, a game that runs its own full-screen window, and the main golf program (give it a screen if it lands in the wrong place).

The Windows settings tiles (Display, Volume, Sound, Settings) all open in the one Settings window. Give a tile a screen and RoomCaddie moves that window there; whichever of those tiles you tap last decides where it goes. With no screen picked, Windows decides, as before. If Windows refuses to bring a window forward, a short note at the bottom says so for four seconds.

An app I installed is not in the scan.

Add a tile, choose "Launches a program", then Scan this PC. Every Store app on the PC is listed, with Windows' own apps folded under one row; installed programs and Steam games are there too. Scan again re-reads the PC. A program the scan still misses can be browsed to directly, and a Desktop or Start-menu shortcut works there as well.

Can a site tile be the main program?

No. RoomCaddie cannot tell when a browser window closes. A site tile stays until you press Ctrl+Alt+S.

Coming back

How do I get back to RoomCaddie from a program?

Press Ctrl+Alt+S. RoomCaddie comes to the front; the program keeps running behind it. For GSPro on its main-program tile, a chip on the session bar takes you back to it; anything else shows there as an "Opened" reminder. A Store app comes back when you tap its tile again.

Ctrl+Alt+S did nothing while the game was loading.

Some programs draw a loading screen over everything for a few seconds. RoomCaddie did come to the front; the loader painted on top of it. Press the shortcut again once the program is up.

Ctrl+Alt+S does nothing while a game is running.

Games behave differently. Some take the whole keyboard for themselves while they hold the screen in an exclusive full-screen mode; the hotkey and even Alt+F4 never reach anything else. Leave the game through its own menu (Esc, then quit), and RoomCaddie is back. If the game has a windowed or borderless mode in its settings, that mode lets the hotkey through.

How do I exit RoomCaddie entirely?

The power button on the home screen > Exit to Windows, or Settings > Exit. Or press Escape twice within a few seconds on the home screen and confirm. Ctrl+Alt+Q is the emergency exit. Closing the window from the taskbar also exits.

What does Restart RoomCaddie do?

Settings > Restart RoomCaddie closes RoomCaddie and opens it again fresh, on the same room, in about a second. Anything running is left alone. To restart the PC, use the power button on the home screen.

Backups

What gets backed up, and when?

The whole room, before every change you make, automatically. RoomCaddie keeps the ten most recent of those. A snapshot you name yourself ("Snapshot now") is kept outside that ten until you delete it.

How do I undo a change?

Settings > Backups, pick the snapshot from before the change, Restore. Restoring takes a snapshot first, so a restore can itself be undone.

How do I move my room to another PC?

Settings > Backups > "Back up to a file" on the old PC; "Restore from a file" on the new one. The file carries the room and its pictures, never your license key. A file over 256 MB or with more than 512 pictures is refused before anything changes.

RoomCaddie refused a backup file.

It reads every file before it changes anything: a file from a newer RoomCaddie, a file edited by hand, or a damaged one is refused with the reason, and the room you had stays exactly as it was.

Pictures

Can I use my own pictures on tiles?

Yes. Open the tile, choose "Your own picture", pick a JPG, PNG, WEBP or BMP up to 20 MB. RoomCaddie keeps its own copy, so moving or deleting the original does nothing to the tile.

Where do the built-in pictures come from?

They are RoomCaddie's own, made or licensed for it. RoomCaddie ships no third-party logos, no box art and no streaming artwork; program and site names appear as plain text.

Can the room have its own logo?

Yes. In the editor, the Room logo row under Room name: Your own logo..., then a PNG, JPG, WebP or BMP up to 20 MB. The room wears it on the home screen and the ambient screen: above the name, in its place, behind it, or large in the centre, from Small to Extra large (and Huge in the centre). RoomCaddie keeps its own copy, and your backups carry it.

Are my pictures in my backups?

Yes, in every snapshot and in the file you export. They never leave your PC unless you send that file somewhere.

The ambient screen

What is it?

What the room shows when nobody has touched it for a while: the room name (and your logo, if you set one), your message, the clock, and optionally your own photos fading one into the next. Touch the screen and the tiles come back.

How do I change it?

Settings > Ambient screen: turn it on or off, "Starts after" (one to sixty minutes, ten by default), "Photo background" (a folder of your photos), and the message line under the room name.

The folder I pointed at is empty or gone.

RoomCaddie says so in Settings and shows the ambient screen without photos until the folder has some.

Smart home

Can RoomCaddie turn on my lights?

Yes, through your smart home hub. RoomCaddie tells Home Assistant, or any web address, when a tile starts or ends and when the room starts, goes idle, wakes or exits; your hub decides what to do with that: a light scene, a fan, a phone notification. RoomCaddie only sends; it never controls a device itself. Shutting down or restarting the PC sends the same signals as exiting.

How do I set it up?

Settings > Smart home: add Home Assistant (its address and a webhook id) or any web address, press Test, then tick On start or On end on the tiles that should send. The step-by-step guide, with the Home Assistant automation, is at roomcaddie.com/smart-home.

What does a signal send, and to whom?

One small message to the address you gave, and only there: the event, the tile's name, your note, the minutes it ran, the room name, the time and RoomCaddie's version. Nothing is sent until you add a connection, and nothing comes to us. The privacy policy lists it.

Updates

Does RoomCaddie update itself?

No. Once a week, when nothing is running, it fetches one small file from roomcaddie.com to learn whether a newer version exists, and tells you under Settings > Updates. A newer version is only ever a link: you download and install it yourself.

It says roomcaddie.com didn't answer.

No internet at that moment, or the site is down. Nothing changed; press "Check for updates" later.

What does the update check send?

Two small requests, once a week when nothing is running. The update read to roomcaddie.com carries only "RoomCaddie" and its version number, the way any web request identifies the program making it. The key check to our store carries your key and this PC's activation id, and names the program the same way; the very first one, when you enter the key, carries the name you gave this PC in place of the activation id. Nothing else, and nothing about what you launch.

The license key

Where do I enter my key?

On the key screen, the first thing RoomCaddie shows after install, or later under Settings > License > Change key. RoomCaddie sends the key to our store once, waits for the answer, and keeps the key and the answer on this PC. It never asks again.

What is "This PC" on the key screen?

The name our store records for this PC's place on your key: the Windows computer name unless you change it (Garage sim, Laptop). It is what you and support see when a place needs freeing. It is the only thing about the PC the store ever hears.

The key check failed. What now?

It depends on what the screen says. No internet: RoomCaddie says so and tries again by itself every half minute until it gets through; connect the PC and wait, or press Try now. The store doesn't know the key: check it against the email, character by character. Already on three PCs: free one of them from that PC's Settings > License > Deactivate this PC, or email [email protected] and say which PC to free. Refunded or disabled: that key no longer opens RoomCaddie; RoomCaddie is $49 at roomcaddie.com.

Is my key in my backups or the support info?

No. The backup file and the support info both have the key removed before they leave the PC. Settings shows only its last four characters.

Can I move my key to another PC?

One key covers up to three of your own PCs. Enter it on the new PC's key screen. Before you give a PC away or wipe it, use Settings > License > Deactivate this PC on it: that frees its place for another PC (it needs the internet, and RoomCaddie closes to the key screen on that PC). If the old PC is already gone, email [email protected] with the name it had.

RoomCaddie says the key was refunded or disabled.

Once a week, when nothing is running, RoomCaddie confirms the key with our store. If the store answers that the key was refunded or disabled, RoomCaddie locks: the sentence, the price, Change key and Exit. No internet, or the store being down, never locks anything; only that definite answer does. A refund you asked for does this on purpose. If you did not ask for one, email [email protected].

It says this PC's place on the key was given back.

This PC's place was removed from the key's record: Deactivate this PC was used here, or support freed it at your request. "Check key again" takes a place back if one of the three is free; if all three are taken, free one first.

I had RoomCaddie 1.0. Why does it ask for a key now?

1.0 checked the key's shape on the PC and sent nothing. From 1.1 the key is checked with the store, so the first launch after the update asks for it once, with the room saved and waiting behind the screen. A key entered in 1.0 is offered for checking; leave the box empty to use it.

Troubleshooting

A tile says "untested" or "fix needed".

Untested means the tile has not launched since it was made or changed; it clears the first time it runs. Fix needed means the program it points at is missing: open the tile and browse to the program, or delete the tile.

The home screen has a scroll bar.

It should not. Tell support which theme you use and how many tiles are on the screen.

Settings says the carried-over record couldn't be read, or the key file couldn't be read.

Another program held the file open at that moment. Nothing was changed. Open Settings again in a minute; if it keeps happening, send the support info.

RoomCaddie came back after I told it to exit.

It should not. If it ever does, send the support info; the log in it says what happened.

The picture I chose was refused.

It must be a JPG, PNG, WEBP or BMP under 20 MB, and a real image. A file with the wrong extension or a damaged one is refused with the reason.

Support and refunds

How do I get help?

Settings > Support info > Copy support info, paste it into an email to [email protected] with what you saw. That summary carries versions, screen sizes, tile counts, recent launches and the last 200 log lines, with your Windows user name, every folder path and your key removed first.

What does support cover?

RoomCaddie itself: installing, the wizard, the editor, its own behaviour, backups, the key, the update check. Not the golf software, the launch monitor, Steam, streaming apps, websites, Windows or drivers: for those, support says what it can see in the support info and where to get help, then stops. The full scope is on the support page.

Will support connect to my PC?

No, never. The support info was built so that support can answer without touching your PC.

How do I get a refund?

Fourteen days from purchase, no questions: reply to your purchase email and ask.

What do you want to see in future RoomCaddie updates?

Email your idea to [email protected].